Your satisfaction is our priority. We accept returns and exchanges in case the jewellery is not 100% right for you.
With each order you will receive a Returns Form which covers all the necessary information.
Returns for Refunds:
  • Contact us and ship your item back to us within 14 days of receipt of your order
  • We recommend a tracked/recorded service
  • Items must be unworn, in their original condition and packaging
  • Within 5 working days of our receipt, your refund will be issued to your original payment method used at purchase.
  • There will be no deduction for standard shipping, however the additional payment for non-standard delivery is non refundable
  • International Customers, please follow the additional guidelines we will provide.
Exchanges:
  • Contact us and ship your item back to us within 14 days of receipt of your order
  • We recommend a tracked/recorded service
  • International Customers, please follow the additional guidelines we will provide.
  • Items must be unworn, in their original condition and packaging
  • Let us know which jewellery in replacement you would like.
  • We will work out any difference in price.
  • There will be no charge for exchange, but we will have to charge for shipping
Exceptions for Christmas Gifts:
  • Any gift ordered from us between November 1st to December 24th has an extended eligibility for return up to January 31st
For any further questions, please contact us at info@abiza.co.uk or use our contact form.