We have covered answers to questions we are commonly receiving.
Please have a look. If it can’t help, please let us know.
We are always here to help!
How can I send my order as a gift?
All items arrive in a cushioned, white Jewelixir branded gift box.
You can request gift wrap option at checkout if you want your box tied with a golden ribbon and/or a hand-written gift card added to your order with your personal gift note.
We never include any document with price information inside your package. You can always download it from my account page.
Please remember to enter the shipping address of the receiver!
I entered a wrong shipping address, what can I do?
Contact us right away! If you give us the correct address, we will create your shipping label accordingly. If your order has already shipped, we can’t intercept anymore. However, we will give you the necessary info so that you can contact your local postal service for a redirection. Success depends on your postal service. If the package is returned to us, we will reship it the address of your choice. We will have to charge you the re-shipping cost.
I did not receive my package, what should I do?
Although rare, delays may happen especially in seasonal busy times. For international orders custom checks may take time. Unfortunately, this is completely out of our control. We have to wait for 25 working days, until the package is declared as lost. At that point, we either send you a replacement or issue a full refund. All our packages are insured and our promise to you is, we will not let any buyer to incur any loss due to postal problems, unless entered address was incorrect.
If you need your jewellery urgently, please consider express shipping options and please don’t hesitate to contact us if you need your jewellery for a specific time or event.
Are your materials sourced Ethically?
Absolutely yes! We put extra effort in ensuring we keep it that way.
All materials are sourced ethically. Our team makes the purchases directly at source, hence we maintain full control over how your the materials are sourced and how your jewellery is made.
Is your jewellery Nickel-Free?
All our jewellery is 100% nickel free!
I need help on sizing
We provide model photos for all our jewellery to give you a feel about how they will look on. If you need any further info, please don’t hesitate to contact us.
I received my jewellery, but I would like an exchange. Is it possible?
Yes, of course.
Please check our returns and exchanges policy.
With every order, we include a form that contains all necessary information for warranty, care instructions, returns and exchanges.